Last updated: August 15, 2026

Privacy Policy

This policy describes how Timbers at Bigwood ("we," "us," "our") collects, uses, and shares information when you visit timbersatbigwood.com (the "Site"), make a reservation, place an online order, sign up for our newsletter, purchase a gift card, submit a private events inquiry, or apply for a job.

What we collect

• Information you provide directly — your name, email, phone, message, and event details when you fill out our private events inquiry, jobs application, or newsletter signup forms.
• Mobile number for text messaging — if you ask us during a phone call to text you a link or a confirmation, we collect the mobile number you give us on that call. See Text Messaging below.
• Reservation and order data — when you make a reservation (Resy) or place an online order or buy a gift card (Toast), those services collect the information needed to process the transaction. Their privacy practices are governed by their own policies.
• Automatic usage data — pages you visit, device and browser type, referring URL, approximate location (city/region from IP), time on page, and interaction patterns such as clicks, scrolling, and mouse movement. Collected via Google Tag Manager, Google Analytics, Microsoft Clarity, the Meta (Facebook) Pixel, and standard server logs from our hosting provider (Cloudflare).

How we use it

• To respond to your reservation, order, inquiry, or application.
• To deliver the newsletter or communications you signed up for.
• To measure and improve how the Site performs and which content is useful.
• To run advertising and remarketing campaigns on Google and Meta platforms, including showing you relevant ads about Timbers and Birdie's based on your previous visits to the Site.
• To detect, investigate, and prevent fraud, abuse, or violations of our terms.
• To comply with legal obligations.

Cookies, tracking, and third-party services

We use cookies and similar technologies to operate the Site and to support the marketing and analytics activities described above. Specifically:

• Google Tag Manager + Google Analytics — measure traffic, referrers, and engagement. See Google's privacy notice and opt-out tools at policies.google.com/privacy and tools.google.com/dlpage/gaoptout.
• Microsoft Clarity — provides heatmaps and session replay (clicks, scrolling, and mouse movement) so we can understand and improve how visitors use the Site. Sensitive fields and text inputs are masked. See Microsoft's privacy statement at privacy.microsoft.com/privacystatement.
• Meta (Facebook) Pixel — measure ad effectiveness and enable remarketing. See Meta's privacy policy at facebook.com/privacy/policy. You can adjust ad preferences in your Facebook/Instagram settings.
• Resy — powers our reservation widget. See resy.com/privacy.
• Toast — powers online ordering, gift cards, and our newsletter signup. See pos.toasttab.com/privacy.
• Google Fonts and Google Maps — provide typography and embedded maps. See policies.google.com/privacy.
• Cloudflare — hosts the Site and provides CDN/security. See cloudflare.com/privacypolicy.

You can disable cookies in your browser settings. Doing so may affect how the Site works. To opt out of personalized advertising more broadly, visit the Network Advertising Initiative (optout.networkadvertising.org), the Digital Advertising Alliance (optout.aboutads.info), or your device's "limit ad tracking" controls.

Sharing

We do not sell your personal information. We share information only with the third-party services listed above (to deliver the features they power), with professional advisors (legal, accounting), and when required by law.

Mobile numbers collected for text messaging are an exception and are never shared for marketing — see Text Messaging below.

Text Messaging

If you ask us during a phone call to send you a link or a confirmation by text, we collect the mobile number you give us on that call, for that purpose only. We use it solely to send the message you asked for and any directly related follow-up. We do not use these numbers for marketing or promotional messages. Booking confirmations and reminders for reservations come from Resy, not from us.

Mobile information collected for text messaging is not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. No mobile information is shared with third parties for their own marketing. Text messaging originator opt-in data and consent are not shared with any third party.

This applies regardless of the analytics and advertising services described above: those services do not receive mobile numbers collected for text messaging.

You can stop these messages at any time by replying STOP. For help, reply HELP. Full messaging terms are on our Terms of Use page.

Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, or request a copy of personal information we hold about you, and to opt out of certain uses such as targeted advertising. To exercise any of these rights, email us at info@timbersatbigwood.com and we'll respond within a reasonable time.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, the right to correct inaccuracies, and the right to opt out of "sharing" for cross-context behavioral advertising. Email us at the address above to make a request.

Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be announced on this page.

Contact

Questions about this policy? Email info@timbersatbigwood.com or write to us at: